Tabula_Rasa
Professional NPC
- Joined
- Dec 23, 2020
- Messages
- 77
- Points
- 73
Currently, when reporting a story it looks like this
And the words "please be as detailed as possible" disappears as soon as a user starts typing.
While pressing "report chapter" rather than "report story" may give the moderation team less material to look thru for the proof of offending material, It still takes time.
And I'd say, majority of people have no concept of what "actionable intelligence" is and might think simply making an accusation is enough.
SO I'd suggest while it would be less aesthetically pleasing it would be better if the instruction or "clarification text" does not disappear as soon as user types and is fixed outside of the text field.
And also, having worked in customer service industries always assume the end-users are idiots and need all the instructions that would leave them no chance to do any guesswork. Since even when you put a big red stop sign saying danger don't touch people will still try to kill themselves. Therefore the maximum amount of instruction will reduce the margin of confusion to only the people that don't / can't read.
And I suggest instead of "Please be as detail as possible"
use
"Please state clearly, which chapter or chapters a problem have occurred, and if its a content issue, please quote specific text, so to expedite the assessment process"
or something like that, maybe the "writers" can workshop a good phrase they'd like. But I feel, clarity will go a long way. And may make mods' life easier.
And the words "please be as detailed as possible" disappears as soon as a user starts typing.
While pressing "report chapter" rather than "report story" may give the moderation team less material to look thru for the proof of offending material, It still takes time.
And I'd say, majority of people have no concept of what "actionable intelligence" is and might think simply making an accusation is enough.
SO I'd suggest while it would be less aesthetically pleasing it would be better if the instruction or "clarification text" does not disappear as soon as user types and is fixed outside of the text field.
And also, having worked in customer service industries always assume the end-users are idiots and need all the instructions that would leave them no chance to do any guesswork. Since even when you put a big red stop sign saying danger don't touch people will still try to kill themselves. Therefore the maximum amount of instruction will reduce the margin of confusion to only the people that don't / can't read.
And I suggest instead of "Please be as detail as possible"
use
"Please state clearly, which chapter or chapters a problem have occurred, and if its a content issue, please quote specific text, so to expedite the assessment process"
or something like that, maybe the "writers" can workshop a good phrase they'd like. But I feel, clarity will go a long way. And may make mods' life easier.