I feel like you're picking and choosing what you want to hear. I've gone through hundreds of thousands of reviews on NU at least and you can see when there's hatred towards someone (translators in NU's case), they will generally leave a bad review based on the hate alone. That's what I was trying to prevent over at SH. When an author bans someone, all communications are cut off between the two users. That's better for both sides.
...anyways, that's why I decided to implement it this way. It was from experience from NU I guess. Is this the best way? I dunno but I guess we'll see.
Writers can choose their feedback? Are you referring to reviews? You're making it sound like writers can only allow 5 star ratings which isn't true at all. Yes, authors can delete any comment they want on their stories but not reviews. Reviews cannot be deleted by authors.
Even if I got more mods, no one is able to moderate thousands of comments every day so that's why I left it to the authors.
Yeah, who knows? but when there's hate towards two sides, it's best to avoid each other.
I guess it's easier to judge from the outside.