I'm curious how do you feel about ratings? I just started reading a very good novel, the story flowed, good writing, very descriptive yet several people gave it one star. This made the novel's overall rating plummet. I judge for myself and don't let the rating influence me. But it seems unfair to give a story one star without some sort of explanation. As an author does that discourage you or do you ignore it?
Ratings is a complicated thing, there are cases where people give 1 star rating simply because of a tag they don't like (NU had the thing where BL novels got 1 star from some people off the bat), and there are cases where people give 1 star to "balance" the rating. Of course the same applies the other way where some give 5 stars to everything they like while others give 5 stars to "balance" a rating. (Personally, I prefer a 10 point system over a 5 star system because psychologically, 7/10 feels better than 3.5/5 despite it being the same thing)
But it is true that low ratings can discourage authors, even from personal experience it is vexing when someone leaves a poor rating without any constructive criticism. And I can imagine that some authors may lose motivation when they see poor rating (It's perfectly normal human behavior, we are pack animals, even if we can ignore the opinions of others, it will always weight down on you somehow).
Now I see some comments about each reader has their own opinion, and that is true to some extent, but that is only from the perspective of a reader. And that totally ignores the overall picture from a community standpoint. Low ratings tells an author that they are doing something wrong, but if they don't get feedback on what that is, they aren't going to be able to improve as authors. (They might assume their story is bad when in reality what needs tweaking is presentation or style)
Of course I know what the counter argument is going to be, if they can't stomach bad ratings, then they don't have what it takes to be an author. Which is also true. That is assuming their goal is to be an author as a job. Which isn't the case for many authors who simply write as a hobby.
Personally, my favorite comments are not those that tell me how great job I'm doing (though I do like these like all normal humans), but ones that point out the flaws in my story or argue with me(yes, argue with me). From personal experience, one of the problems I often see is that when I provide a counterargument to constructive criticism, a lot of readers pull back cause they don't want to "fight with the author". (Maybe they think it'll demotivate me? idk). Those people who fight back against me (I don't mean insults) are the real gems. Because these are the people who truly care enough about my story to the point that they are willing to give up more releases if it means making the story better. So if you like a story, know that is the best gift you can give an author.
That said, as an author, when taking in constructive criticism or any form of suggestions, it is important remembering 1 thing. The one who writes the story is YOU, not the reader. That doesn't mean you shouldn't listen or take ideas from your readers, but you should NEVER let readers dictate your story. Because at that point, it isn't your story anymore. A story where the author lost control of their own story is the worst kind of story (unless it is one of those stories where the readers decide the direction of the story, but these usually get boring quick too).
Well anyways, I may have sidetracked a bit, but the point I'm trying to convey is this isn't NU and we shouldn't treat is like NU. Thus we should ask ourselves not just from the perspective of readers, but from the perspective of the community as a whole. Which means helping authors improve their stories and motivating them, while at same time not giving a free pass where everything is rated 5 stars either.
Maybe a good solution would be requiring for the first 3 months to be reviews only for ratings. Though reviews are also kind of limited with engaging with the author. Maybe there needs to be something in the middle like feedback. So maybe first 1 month is feedback only, then open up reviews for 2-3 months and past 3 months open up ratings.
Finally, I'll end it with this: There is no lack of reading platforms that focus on readers, there is a lack of platforms that focuses on authors. And I think a platform that focuses on authors would inherently bring in more readers precisely due to increase in quality of the works.